Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  All returns will be at your cost for shipping. You must complete a contact submission form to initiate a return.

Return your item using tracked shipping at your cost to:

Kiko Fan LLC, 44620 Valley Central Way, Lancaster CA 93535

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Once we receive your item we will give you a full refund minus shipping.

Exchanges

Please double check the size guide in the description before ordering. Exchanges must be submitted within 30 days after the product has been received  If you wish to do a size exchange, return your item with tracked shipping. Once we receive the tracking number and we confirm it is tracking, we will issue you a store credit, then you may reorder the item in the size you wish using the store credit. 

Damages and issues
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged or if you receive the wrong item. Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Again the return must be sent using tracked shipping at your cost. Upon us receiving your item and examining the item, if we deem that it is misprinted, damaged or defective we will refund your shipping cost. 

Wrong Address - If you provide an address that is considered undeliverable by the courier, the shipment will be returned to our facility. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

To start a return, you can contact us at info@kiko.fan or submit a contact us form. Be sure to include your proof of purchase or or order number.  Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address:

Kiko Fan LLC, 44620 Valley Central Way, Lancaster, CA 93536

You can always contact us for any return question at info@kiko.fan

Exceptions / non-returnable items

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@kiko.fan.